While our competitors are selling “Managed Services” we promote better performance for our clients. More profitability for your business by ensuring your team is not being slowed down by poor performing technologies. Technology solutions that motivate you to work better. And most importantly, increased security and cyber awareness to prevent cyber attacks. We aren’t just an outsourced IT support firm, we are an extension of your team. We are your co-workers. We are your friends.
Of course it’s very easy for any IT firm to say this – but we can back it up! Below is some information on our promises to you, our core values and how we stay accountable to these promises. Most importantly, we back it up with a whole lot of client testimonials sprinkled throughout our website of businesses just like yours!
Our core values are a blend of ethics, values and self-assigned laws all wrapped up into one. They are the rules we have defined for ourselves on what is right and what is wrong. What is acceptable and what is not. What makes us happy, and what doesn’t.
When one of these rules is broken – they trigger an immediate negative emotion, or a bad “gut” feeling. Avenir IT was built on these core values, and every decision that we make, people that join our team and clients that we sign on must also believe in these core values:
1. Live People and Lightning Fast Response Times.
Your call will be answered live. You shouldn’t have to endure delays of hours or even days for someone to get around to helping. We can fix most problems remotely within minutes and if not, we will send a specialist on-site to take care of the issue.
2. Help Solving Your Business Problems.
We provide business solutions to business problems. We don’t try to sell you the latest techno gizmo – instead – we listen to your business problem and offer several strategies to resolve the ROOT of the problem.
3. Good Old Fashioned Customer Service.
We work hard to maintain client loyalty and satisfaction. Matter of fact, after nearly a decade, the very first clients to join us when our doors opened are still clients.
4. Blame Games Gone Forever.
Sound familiar – The phone company says the problem is with your network, but the network company says the problem is with the phone service? We take ownership of any tech issue and will work to ensure it gets successfully resolved; saving you the time, productivity, and stress.
5. No Techno Babble or Geek Speak.
Every industry has its own language, and nothing is more intimidating than having someone ‘explain’ things to you with terms and acronyms you have never heard before. You deserve to get answers to your questions in PLAIN ENGLISH. Our technicians will not talk down to you or make you feel stupid because you don’t understand their “geek speak”.
6. There will be absolutely no nickel and diming as we support your company.
In the unregulated IT Industry this sometimes happens by unethical and incompetent technicians. We make no excuses. We guarantee the completion of your IT support projects ON BUDGET and ON TIME. No surprises.
7. 100% Satisfaction Guaranteed.
You deserve complete satisfaction with our products and services. We’ll go the extra mile to ensure you are happy, that is our commitment to you. No hassles, no problems.
8. Provide the Keys to the Kingdom.
Each of our clients has a documented copy of their network information, their passwords, and configuration information. This information is updated on a regular basis to account for any changes and is done transparently. It is YOUR business and YOUR network – your IT guy shouldn’t hold you hostage with the passwords to your network. Having complete knowledge and documentation is essential to protecting your business.
9. Accurate Billing.
Every bill you receive from us is guaranteed to be accurate and detailed. You’ll know exactly what you are paying for, and ALL charges will be pre-approved by you. No more one-line “mystery” bills that don’t outline what you are paying for.
We believe that being kept accountable is important, especially when it comes to the management and security of your network infrastructure. We accomplish this in the following ways:
1. Monthly Executive Reports
These reports are sent to you by email and gives you a birds eye view of the health of your network as well as how we are performing with our preventative measures.
2. Quarterly Business Reviews
Every quarter, we schedule a time to sit down and discuss your previous quarter, our performance, issues or concerns as well as discuss any upcoming projects that we should be made aware of.
3. Quarterly Network Security Analysis
Every quarter, we also run a complete deep network security analysis. We like to think of this as being extra paranoid (read: secure) with your network. We share these results with you quarterly on request.
4. No Long Term Contracts
How does this keep us accountable? Simple! We believe that as long as we deliver an excellent service, we won’t lose you as a client.
Avenir IT acknowledges that we are located in Treaty One Territory, the home and traditional lands of the Anishinaabe (Ojibwe), Ininew (Cree),
and Dakota peoples, and in the National Homeland of the Red River Métis. Our drinking water comes from Shoal Lake 40 First Nation, in Treaty Three Territory.
