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Join An Award Winning, Respected, Growing IT Firm.

If you have keen attention to detail, proven analytical problem solving skills and exceptional customer service orientation, then this is the job for you!

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Excellent Incentives

  • Competitive Salary
  • Full Time
  • Bonus Plan
  • Health benefits
  • Mileage Allowance
  • Phone allowance
  • Centrally located with lots of free parking
  • Extra vacation time
  • Great work/life balance structure
  • Training Allowance & incentives
  • Fun, Family-like Team Atmosphere
50 best managed companies copy

Top 50 Best Managed IT Company In Canada

We've been named one of Canada's Top 50 Best Managed IT companies 2017 & 2018. We stay there based on our core values, principles and tireless focus on our people.

Check out our 9 Principles and Core Values!

2019-06-27-12-19-37-245

Learn & Grow With The Experts

Our engineers are certified experts, have lots of experience in their trade and most importantly – love people.

Being a friendly, honest and reliable person is paramount with us, as we pride ourselves on building trusting, professional relationships with our clients. In turn building a core family like team atmosphere here at the office.  When you work here, someone always has your back.

MANAGED SYSTEMS
PROTECTED BUSINESSES
AVERAGE GOOGLE RATING
YEARS IN BUSINESS
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Bilingual Junior Engineer

Responsibilities:

  • Field incoming requests via both telephone and e-mail to ensure courteous, timely and effective resolution of client issues.
  • Prioritize and schedule problems. Escalate problem (when required) to the appropriately experienced technician.
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
  • Record, track and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
  • Enter all work as activities or service tickets into tracking software.
  • Develop help sheets and FAQ lists for client knowledge base.

Qualifications:

  • 1+ years’ experience in an IT support or customer service role.
  • Certified IT/Technical Training Program graduate (relevant certifications considered assets)
  • Configuration of the Microsoft Office suite, including integration with Microsoft Exchange and Office 365.
  • Monitoring of system reliability and performance.
  • Thorough knowledge of Active Directory, including DNS and DHCP
  • TCP/IP networks.
  • Commonly used technologies such as VPN’s and remote applications.
  • Ability to troubleshoot common issues with Windows 7 through Windows 10.
  • Knowledge of basic computer hardware.
  • Experience with desktop and server operating systems.
  • Strong documentation skills.
  • Strong English communication skills – written and oral.
  • French language skills- written and oral.
  • Highly self-motivated and directed.
  • Keen attention to detail.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Exceptional customer service orientation.
  • Professional demeanor and image.
  • Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills.
  • Experience working in a team-oriented, collaborative environment.
  • Must have valid drivers licence and reliable vehicle.
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Tier 2 Engineer

Avenir IT Inc. is currently looking for Tier 2 Help Desk Technician who is highly self-motivated and self-directed. The Tier 2 Help Desk Technician will assist Avenir IT's clients in solving technical issues over the phone, email, remotely or on-site, while maintaining and developing a positive relationship with all their clients based on trust, ethics and reliable service. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations.

If you have a keen attention to detail, exceptional customer service orientation and proven analytical and problem solving skills, then this is the job for you!

Responsibilities and Duties

  • Assist in software releases and roll-outs per change management best practices and communication to the end users.
  • Field incoming requests via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues.
  • Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
  • Prioritize and schedule problems. Escalate problem (when required) to the appropriate experienced technician.
  • Record, track and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, actions taken right through to final resolution.
  • Apply diagnostic utilities to aid in troubleshooting.
  • Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution.
  • Identify and learn appropriate software and hardware used and supported by the organization.
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
  • Install anti-virus software and ensure virus definitions are up-to-date.
  • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Test fixes to ensure problem has been adequately resolved.
  • Perform post-resolution follow ups to end user requests.
  • Develop help sheets and FAQ lists for end users.
  • Reinforce SLAs to manage end-user expectations.
  • Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations.
  • Document internal processes and procedures related to duties and responsibilities.
  • Responsible for entering time and expenses as they occur.
  • Understand internal processes by completing assigned training materials.
  • Enter all work as activities or service tickets into appropriate tracking software.

Qualifications and Skills

Required Job Qualifications

  • At least 2+ years’ experience in an IT support role as a Tier 2 Technician
  • College diploma or university degree in the field of computer science
  • A+ Certification (or equivalent knowledge / work experience)
  • High level experience with desktop and server operating systems in Small Business environments
  • Configuration of the Microsoft Office suite, including integration with Microsoft Exchange and Office 365.
  • Proven experience for monitoring of system reliability and improving performance.
  • Thorough knowledge of Active Directory, including DNS and DHCP
  • TCP/IP networks.
  • Commonly used technologies such as VPN’s and remote applications.
  • Ability to troubleshoot high level issues with Windows 7 through Windows 10, as well as with server environments
  • Virtualization experience an asset.
  • Thorough knowledge of computer hardware.
  • Strong documentation skills.
  • Strong English communication skills – written and oral.
  • French language skills. (an asset)

Desired Personal Attributes

  • Highly self-motivated and directed.
  • Takes ownership.
  • Keen attention to detail.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and multi task in a high-pressure environment.
  • Exceptional customer service orientation. Including a calm, clear, welcoming phone speaking voice and professional demeanor.
  • Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning.
  • Experience working in a team-oriented, collaborative environment.

Other Qualifications

Security and Safety:

Criminal record check

Transportation/Travel Information:

Own transportation, Willing to travel regularly, Valid driver's licence, Travel expenses paid by employer

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Account Management

Check back soon!

If you are looking for a jump start to your IT career with a well established, award winning company, apply today!