While our competitors are selling “Managed Services” we promote better performance for our clients. More profitability for your business by ensuring your team is not being slowed down by poor performing technologies. Technology solutions that motivate you to work better. And most importantly, increased security and cyber awareness to prevent cyberattacks. We aren’t just an outsourced IT support firm, we are an extension of your team. We are your co-workers. We are your friends.
Of course, it’s very easy for any IT firm to say this – but we can back it up! Below is some information on our promises to you, our core values, and how we stay accountable to these promises. Most importantly, we back it up with a whole lot of client testimonials sprinkled throughout our website of businesses just like yours!
Our core values are a blend of ethics, values and self-assigned laws all wrapped up into one. They are the rules we have defined for ourselves on what is right and what is wrong. What is acceptable and what is not. What makes us happy, and what doesn’t.
Avenir IT was built on these core values, and every decision that we make, people that join our team and clients that we sign on must also believe in these core values:
1. Live People and Lightning Fast Response Times.
Your call will be answered live by a local, friendly IT Technician. We can fix most problems remotely within minutes and if not, we will send a specialist on-site to take care of the issue at no extra charge.
2. Help Solving Your Business Problems.
We provide business solutions to business problems. We don’t try to sell you the latest techno gizmo – instead – we listen to your business problem and offer several strategies to resolve the ROOT of the problem.
3. Good Old Fashioned Customer Service.
We work hard to maintain client loyalty and satisfaction. Our technicians LOVE people, and take pride in becoming an extension of your team. Our Account Managers are open, honest, and accessible, they go above and beyond to ensure you’re heard, informed and happy.
4. Blame Games Gone Forever.
Sound familiar – The phone company says the problem is with your network, but the network company says the problem is with the phone service? We take ownership of the issue and will work with your vendor to ensure it gets successfully resolved; saving you the time, productivity, and stress.
5. No Techno Babble or Geek Speak.
Every industry has its own language, and nothing is more intimidating than having someone ‘explain’ things to you with terms and acronyms you have never heard before. When issues arise, communication and documentation are key – we ensure you are fully informed every step of the way.
6. There will be absolutely no nickel and diming as we support your company.
We are a fully Managed IT Service Provider. This means we make sure our helpdesk services are all-inclusive. We won’t tack on extras, and we make no excuses. We guarantee the completion of your IT projects ON BUDGET and ON TIME. No surprises.
7. 100% Satisfaction Guaranteed.
You deserve complete satisfaction with our products and services. We’ll go the extra mile to ensure you are happy, that is our commitment to you. No hassles, no problems.
8. Provide the Keys to the Kingdom.
Each of our clients has a documented copy of their network information, their passwords, and configuration information. This information is updated on a regular basis to account for any changes and is done transparently. It is yours – the IT company shouldn’t hold you hostage with the passwords to your network. Having complete knowledge and documentation is essential to protecting your business.
9. Accurate Billing.
Every bill you receive from us is guaranteed to be accurate and detailed. You’ll know exactly what you are paying for, and ALL charges will be pre-approved by you. No more one-line “mystery” bills that don’t outline what you are paying for.
We believe that being kept accountable is important, especially when it comes to the management and security of your network infrastructure. We accomplish this in the following ways:
1. Executive Summary Reports
These reports are shared with you on request and give you a bird’s eye view of the health of your network as well as how we are performing with our preventative measures. We report on health, security, device lifecycles, warranties, and licenses. We also have an online client portal that puts you in the driver seat with our services.
2. Technology Business Reviews
Your dedicated Account Manager schedules a time to sit down and discuss your previous quarter, our performance, issues, or concerns as well as discuss your upcoming quarter to help align us with your business goals.
3. 3rd Party Network Security Analysis
To ensure proper governance and compliance, we run a complete deep network security analysis with the help of a 3rd Party cybersecurity provider. This audit ensures anything we may have missed – isn’t. We share these results with you during Technology Business Reviews.
4. No Long Term Contracts
How does this keep us accountable? Simple! We believe that as long as we deliver an excellent service, we won’t lose you as a client.
